FAQ

Common questions, answered.

Quick answers to what most people ask before signing up. If something's missing, drop us a note.

How it works

What does LeadsApp actually do?+

When someone emails you or fills out your website form, LeadsApp writes back within a minute in your voice, asks the one or two questions you'd ask, scores the lead hot, warm or cold, sends your booking link to the serious ones, and follows up on day 1, 3 and 7 if they go quiet. You watch it all from a simple pipeline.

Who is it for?+

Small professional-service businesses that already get inbound inquiries: agencies, consultants, law firms, real-estate agents, accountants and coaches. If people email you or fill out your contact form and some of them wait too long for a reply, that's the problem this solves.

How do my leads get in?+

Five ways, all included: drop our hosted form link on your site, embed it, forward your inquiry inbox to your LeadsApp address, POST a webhook from an existing form, or import a CSV. Most people are set up in a few minutes.

Will it send emails I wouldn't have written?+

Not without your approval. Review mode is the default: every draft waits in your queue with the lead's score and a short note on why it was written that way. Edit it, approve it, or tell the AI to redo it. Auto-send is something you switch on later, per lead or globally, once it has earned it.

Can it make things up about my business?+

It states facts only from the business profile you fill in during setup — your services, your prices, your policies. If a lead asks something the profile doesn't cover, it says it will check with you rather than inventing an answer, and it is explicitly barred from promising availability, since it can't see your calendar.

Does it email people who never contacted me?+

No. LeadsApp only ever replies to people who reached out to you first. It is not a cold-outreach tool and there is no way to make it one — unsubscribes, suppression lists, quiet hours, daily caps and CAN-SPAM identification are enforced in code on every send.

Plans and billing

What does it cost?+

Free on up to 25 leads a month with no card. Paid plans are $149/month for up to 250 leads, $299 for up to 1,000, and $499 for unlimited. A “lead” is one new inquiry the AI reads, scores and answers, including its follow-ups.

What happens if I go over my plan's limit?+

Nothing is lost. Leads over the limit are still captured and stored — the AI simply waits for an upgrade before working them, so you never miss the record of someone who reached out.

Can I cancel anytime?+

Yes. Month-to-month, no annual contract, no minimum commitment. Cancel from your billing settings.

Privacy + compliance

Is the data GDPR-compliant?+

We currently block all EU IPs and EU-residency contacts entirely at signup and at every API endpoint (defense-in-depth at the edge and server-side). GDPR posture is not-collected. If we expand to EU coverage later, we'll operate on legitimate-interest basis with full opt-out.

What about CCPA and other US state laws?+

We block CA, TX, VT, and OR resident contacts entirely at ingest and at every API endpoint, avoiding US data-broker registration burden (CA SB-362, TX HB-4, VT 9 V.S.A. §2446, OR HB 2052). For other states, we honor opt-out requests within 30 days — email hello@leadsapp.com to remove your information.

Do you sell data to third parties?+

No. We sell access to a search/verify tool. Your search history and export logs are not shared with anyone.

The free contact tools

What are the free tools?+

Every account also includes the toolkit LeadsApp started as: search 136M+ US and Canada B2B contacts, verify any email address, and check whether contacting someone is permitted — all free, on every plan including the trial. Reveal credits (spent only to see a contact's actual email) are the one optional extra, and anything we can't verify is refunded automatically.

Do you have an MCP server?+

Yes — a live MCP server plus a REST API, on every plan including the free tier. Create an API key in your dashboard, then connect Claude, Cursor, or any MCP client. Your agent gets seven tools: search_contacts, verify_contact, verify_bulk (up to 100 at once), check_contactability, add_suppression, reveal_contacts and get_credits. Everything except reveals is free. Raw HTTP works too — see the docs.

Which CRMs do you integrate with?+

CSV export works today with any CRM that ingests CSVs. Direct CRM sync for the lead pipeline is on the roadmap; in the meantime the webhook lead source lets existing tools push inquiries in.

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